Delete your SafeMind account

How to request deletion

1. 1Send an email to kontakt@previonnordic.dk from the email address you use to log in to SafeMind, with the subject "Delete my SafeMind account".
2. 2We reply to that email address to confirm that the request comes from you. If you write from another address, we may ask for more information to verify your identity.
3. 3We delete your account and its data within 30 days of confirming your request, and email you when the deletion is complete.

You do not need the app, or to reinstall it, to request deletion.

What we delete

• Your account and profile information.
• Your wellbeing answers, results and Care Level history.
• Safety checks and safety alerts.
• FaceScan results, data from your band and sleep check-ins.
• Points, favourites (including saved Mira answers), consents, sessions and your push notification token.

This data is deleted, not anonymised.

If the law requires us to keep certain records, for example about a safety alert, we keep only those records, only for as long as the law requires, and tell you this when we confirm the deletion.

Copies, logs and service providers

• Copies in our backups are removed automatically within 14 days after the deletion.
• Our access log, which records user ID, action and IP address for security purposes, is kept for 365 days and then deleted.
• Mira conversations are not stored on our servers. OpenAI may keep messages sent to Mira for up to 30 days to monitor for abuse, after which they are deleted.
• We ask our service providers to delete any personal data they hold about you.
• Data stored in the app on your phone is removed when you delete the app.

If your organisation gave you access

You can request deletion yourself, even if your account was created by your employer or organisation. Your organisation will be able to see that you are no longer on the user list, but never sees your answers, results or other health data.

Deletion cannot be undone. If you want to use SafeMind again later, a new account must be created.

Questions

SafeMind is provided by Previon Nordic ApS, which is the data controller.

Read the SafeMind app privacy policy

Last updated: 29 October 2026